How do students access a course?
After enrollment is confirmed, the course appears in the student learning portal under Classroom. Progress, lessons, and any community spaces tied to the course are reachable from there.
Help
Help center.
Short answers to the questions learners and creators ask most. Don't see your question? Contact support — a real person reads every message.
Ask the assistant
Hi, I'm the SkillsetMind assistant. Ask me anything about courses, plans, refunds, payouts, or getting started. I answer from the platform's own documentation.
Getting started
How do I create my SkillsetMind account?
Click Create account at the top of any page; creating an account is free. You can sign up as a learner, or go straight to the creator sign-up from the For creators page. The same account works for learning and teaching.
Course creation
Can creators upload courses themselves?
Yes, without a manual review of each course. A creator can draft, upload and connect Stripe first. While SkillsetMind requires studio activation, the one-time activation checkout is completed before the first course is published, and where professional verification is required it must be approved before they can pay. A product that passes the launch checks is then published directly by its creator; paid products also need a Stripe account that can accept charges before checkout opens.
How should I choose course categories?
Choose the most specific category that matches the professional outcome first; it becomes the product's primary marketplace category. Add only genuinely relevant secondary categories so learners can discover the course without weakening its positioning.
How do I set pricing for my course?
Pricing is set per product inside Studio → course builder. Choose free enrollment, a one-time price, or a monthly or yearly subscription in a supported currency. The platform commission (10% on Free, 5% on Starter, 3% on Pro, 2% on Plus) plus the Stripe processing fee are shown clearly in the earnings ledger for every sale.
What is drip release and when should I use it?
Drip release lets you make lessons available on a schedule instead of all at once after enrollment. Useful for cohort-style programs or to pace learners across weeks. Configure per lesson in the course builder.
How does publishing work?
SkillsetMind verifies the professional, where required, rather than manually approving every course. Creators publish directly after the builder checks the course structure, price, payout setup, and public preview reference. After publication, SkillsetMind can pause or remove a course that breaks marketplace standards.
Plans & commission
Which plan should I start on?
Start on Free if you're validating an idea — there's no subscription and you keep 90% of every $100 sale before Stripe fees. Paid plans add a monthly fee and lower the commission. The pricing page shows what each plan takes from a sample $100 sale.
What happens when I upgrade or downgrade?
Upgrades take effect immediately — the new commission applies to new sales right away (Stripe Billing prorates the subscription automatically). Downgrades take effect at the end of your current billing cycle. Sales made under your old plan keep that plan's commission rate; the rate is snapshotted at the moment of sale.
What if I cancel my plan?
Cancellation downgrades you to Free at the end of your paid period. Your courses, students, content, and history are preserved — SkillsetMind never deletes a creator's data. Commission goes back to 10% (the Free rate) on new sales from the moment of downgrade.
Payouts
When do I receive my first payout?
Your buyers pay your own Stripe account directly — you are the merchant of record, and SkillsetMind never holds or remits your money. There is no SkillsetMind clearing period, because we hold nothing. The timing is Stripe's: it pays out from your balance to your bank on the payout schedule of your connected account, and it applies its own settlement timing for your country and payment method. Stripe also holds a new connected account's first payout for a waiting period — typically 7 to 14 days, and longer in some countries; Stripe sets the schedule — that we cannot waive. Complete Stripe's identity verification and your first payout follows that schedule.
How are creator payouts handled?
Stripe pays you from your own connected account; SkillsetMind is never in the middle. Every sale, our platform fee, and every refund is recorded in the earnings ledger inside Studio so you can reconcile it against your Stripe dashboard. Refunds and lost disputes are debited from your Stripe balance — and when a sale is refunded, our platform fee comes back to you with it.
Refunds
How are refunds handled?
Learners can request a refund within 7 days of purchase if they have completed less than half the course and have not received a certificate. The self-serve refund is available once per course; after that the request goes to support. The request is made directly from the order and processes automatically. Because the creator is the merchant of record, the refund is created on the creator's own Stripe account and debited from their Stripe balance — and SkillsetMind's platform fee on that sale is returned to the creator with it. The reversal is recorded in the creator's earnings ledger within minutes so it can be reconciled against their Stripe dashboard; the money movement itself is Stripe's, on the creator's own account.
Live classes
Does SkillsetMind support live classes?
Today's model supports external live links (Zoom, Google Meet, etc.) and recording upload workflows. Lessons can include a live session link plus a follow-up recording so learners who missed the live stay on track. Native live streaming is on the roadmap.
Integrations
What integrations does SkillsetMind support today?
SkillsetMind connects natively with Stripe Connect: checkout and multi-currency payments run on the creator's own connected Stripe account, and Stripe pays the creator out from that account. Sign-in, media hosting, and file storage are built into the platform — nothing to set up. Need an integration you don't see yet? Contact support and we'll tell you where it sits on the roadmap.
Still stuck?
Talk to a real person.
Payment, payout, or course-review questions go to the human support queue. We answer in plain language, and we aim to reply within 2 business days (Mon–Fri).