Refunds and Returns Policy

You may request a full refund of a course purchase within 7 days of the purchase date. There is no fee to request a refund inside this window. The refund goes back to your original payment method.

The window closes early if a certificate of completion has been issued for the course, or once you have completed 50% or more of it, whichever happens first. The self-serve refund is available once per course; after that, contact support. This keeps the guarantee fair for the educators who create the content.

This policy covers one-time course purchases. Free enrollments have nothing to refund. Refunds are issued in the same currency you were charged.

Educator plan subscriptions are billed on a recurring basis. You can cancel a subscription at any time from your account billing page and you keep access until the end of the period you already paid for. Recurring subscription charges are not automatically prorated or refunded for partial periods, except where required by law.

Request a refund from your account billing page or by emailing support@skillsetmind.com with the course name and the email on your account. A request made from your billing page inside the 7-day window is submitted to Stripe without manual review, as long as the purchase still meets the conditions in Section 1 and you have not already been refunded for the same course. Requests sent by email, requests made after the window, and repeat requests for a course that was already refunded are reviewed by a person; we aim to reply within 2 business days (Mon–Fri). How long a refunded amount then takes to reach your statement is set by your bank and card issuer — see Section 5.

Approved refunds are created on the educator's Stripe account — the account that took your payment — and returned through Stripe to the original payment method used at checkout. The refunded amount is debited from the educator, and the platform fee SkillsetMind charged on that sale is returned to the educator with it. Depending on your bank or card issuer, it can take several business days for the amount to appear on your statement.

After the 7-day window, refunds are granted at our discretion, for example if a course was materially not as described. Nothing in this policy limits any non-waivable rights you have under the consumer-protection law of your country of residence, which may give you additional or longer rights.

Questions about a refund? Email support@skillsetmind.com and we will help.